Select
a Frequently Asked Question from the list below. If you do not see
your question on our list, please submit your question at contact
us.
How can I find the Cato store nearest to me?
Click here and type in your zip code at our store locator. Or you can call 1-800-810-CATO.
What are Cato's store hours?
Most Cato stores are open 10 a.m. to 9 p.m. Monday-Saturday and 1 p.m. to 6 p.m. Sunday. However, hours vary by individual store. Please call your local store for its specific store hours.
How do I apply for a Cato credit card? Click here to apply online for a Cato credit card. Or visit any of our stores to pick up a credit card application.
I have a question about my Cato credit account. Who can I contact?
Call our Credit Department Customer Service at (704) 556-7018.
Can I access my Cato credit card account online or make online payments?
Not at this time. To access your account balance, available credit and payment information, call our Credit Department Customer Service at (704) 556-7018.
Which credit cards does Cato accept?
We accept Cato, MasterCard, Visa, and Discover.
Can I use my Cato credit card at It's Fashion stores?
Yes! Now you can make purchases and payments with your Cato credit card at all It's Fashion store locations.
Does Cato have a gift card?
Yes! Cato gift cards can be purchased in any amount you choose, from $5 to $1,000, at any Cato store. At this time, gift cards are not available for purchase online.
How do I find out about employment opportunities at Cato?
We have exciting positions in field management and corporate support. Click here for more information about our job opportunities
Does Cato offer exclusive styles?
Yes! The Cato label offers exclusive styling and fit, on-trend fashion and high quality, all at exceptional value.
Can I order items online?
Not at this time, but perhaps in the future. In the meantime, please visit our nearest Cato store. Click here for our store locator.
What is the return policy at Cato?
If you are not satisfied with your purchase, please return it. WITH AN ORIGINAL RECEIPT: We will honor a refund in the original form of payment within 90 days of purchase. After 90 days, a refund will be issued at the current selling price. WITHOUT AN ORIGINAL RECEIPT: We will issue an exchange or store credit at the current selling price. Washed or worn merchandise cannot be returned unless defective. PRICE ADJUSTMENTS: Present the original sales receipt and merchandise within 7 days of the original purchase date to receive a one-time price adjustment on regular priced items.
Does Cato offer a layaway plan?
Yes, we offer a 30-day layaway plan.
How can I be a model for Cato?
Cato uses professional modeling agencies throughout the country. If you are interested in modeling, we suggest you contact a professional agency.
What is the Cato ticker symbol?
CTR traded on the NYSE. Click here for stock quote.
I'm having trouble viewing certain parts of your web site, what should I do?
Please make sure you have a browser version 4.0 or higher. The Cato site is optimized for Internet Explorer 4.0, Netscape 4.0, and AOL 4.0 browsers and higher. Flash files may require Flash version 5.0 to display properly.
What is your web site's privacy policy? Click here for the catofashions.com privacy policy.
